This privacy policy explains how Yorkshire Foam Removal("we", "us") collects, uses and protects your personal information when you use this website or contact us about spray foam removal services.
Information we collect
When you submit our enquiry form or call us, we may collect:
- Your name, phone number, email address and postcode
- Property details (type, foam type, situation)
- How you found us (referrer URL, UTM parameters, source page)
- IP address and browser information (logged automatically)
- Any notes or photos you choose to share with us
How we use it
- To respond to your enquiry and arrange a free survey
- To produce a written quote and complete the work, if you proceed
- To produce the lender-compliant paperwork pack we hand to you
- To follow up if you ask us to
- To improve our service and understand which marketing channels work
Lawful basis
We process your data on the basis of legitimate interest(responding to your enquiry) and contract(delivering the work you've hired us for).
Sharing
We don't sell your data. We share it only with:
- Independent RICS surveyors we instruct on your behalf (with your consent)
- Our licensed waste carrier (waste transfer notes only)
- Our accounting and email-notification providers (data processors)
Retention
We keep enquiry records for 24 months (so we can answer follow-up questions from you or your lender). Completed-job records and paperwork packs are kept for 7 years for tax and compliance.
Your rights
Under UK GDPR you have the right to access, correct, delete or export your data, or object to its processing. Email us at info@yorkshirefoamremoval.co.ukand we'll action it within 30 days.
You can also complain to the Information Commissioner's Office at ico.org.uk.
Cookies
We use a single session cookie to keep our admin dashboard logged in. We don't use third-party tracking cookies on the public site unless you've consented via the cookie banner.
Contact
Questions about this policy? Email info@yorkshirefoamremoval.co.uk or call 07375 937930.